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TERMS OF USE

Effective Date: 01.09.2025

Revision: No.1 Date: 01.09.2025

This User Agreement (hereinafter referred to as the "Agreement") governs the relationship between Floume MMC / Floume AI (hereinafter referred to as the "Administrator") and any individual or legal entity (hereinafter referred to as the "User") using the online platform [website domain] (hereinafter referred to as the "Platform").

By using the Platform, the User confirms that they have read and unconditionally accept the terms of the Agreement, as well as other rules, conditions, and policies posted on the Platform. If the User does not agree to the terms, they must stop using the Platform. By accepting the Agreement, the Buyer confirms that they have reached the age of majority and have the legal capacity to perform legally binding actions, including concluding transactions to order and purchase Products through the Platform. If the User uses the Platform under the age of majority and/or lacks legal capacity, the Administrator shall not be liable for any damages incurred or may be incurred by the Buyer or any persons on whose behalf they are registered.

1. GENERAL PROVISIONS

The Platform is an online platform where independent sellers (hereinafter referred to as "Sellers") offer their products, and users (hereinafter referred to as "Buyers") can place orders for the offered flowers, bouquets, and related products (hereinafter referred to as "Products").

The Administrator is not the seller or supplier of the products, but merely provides the technological infrastructure for interaction between the parties.

This Agreement is considered a public offer in accordance with the laws of the Republic of Azerbaijan.

The Administrator reserves the right to change the terms of the Agreement without prior notice. The new version shall take effect upon its publication on the Platform.

2. REGISTRATION ON THE PLATFORM

To place an order or offer, the User shall register and create a personal account.

After registration, the User undertakes to provide true and accurate information and keep it up to date.

The User is responsible for the security of their username and password, as well as for all actions carried out using their account.

3. STATUS AND ROLE OF THE PARTIES

Administrator:

  • provides the technical capabilities for placing offers and orders;
  • is not a party to the transaction between the Seller and the Buyer;
  • is not responsible for the quality, quantity, conformity, or delivery of the goods;
  • has the right to receive payment for using the Platform in accordance with the terms and conditions posted on the Website.

Seller:

  • independently determines the price, description, and terms of sale of the goods;
  • undertakes to provide accurate information about the goods, ensures that the uploaded images correspond to the actual goods, and is responsible for this;
  • promptly provides up-to-date information for uploading to the Platform.
  • bears full responsibility for fulfilling its obligations to the Buyer.

The Buyer:

  • places an order under the terms established by the Seller;
  • is responsible for the accuracy of the information provided when placing the order;
  • assumes payment obligations for the selected product.

4. ORDER PLACEMENT AND PAYMENT

All prices and product descriptions are determined by the Seller independently.

Payment is made using the methods available on the Platform (online payment, cash on delivery, etc.).

Payment processing may be performed by the Platform's payment partners.

Once an order is placed, the purchase and sale agreement is considered concluded between the Seller and the Buyer, and not between the Administrator and the Buyer.

5. DELIVERY, RETURNS, AND LIABILITY

Delivery terms are determined by the Seller.

The Administrator is not responsible for:

  • product quality and its conformity with the description;
  • delivery conditions;
  • product returns or exchanges.

All claims regarding product quality, returns, and delivery must be addressed directly to the Seller.

The Administrator may assist in resolving disputes between the Buyer and the Seller, but bears no legal liability for their outcome.

6. INTELLECTUAL PROPERTY

All Platform materials (design, text, logos, software code, etc.) are the property of the Administrator.

Users are prohibited from copying, modifying, or distributing Platform materials without the written consent of the Administrator.

7. LIMITATION OF LIABILITY

The Platform is provided "as is."

The Administrator does not guarantee the uninterrupted operation of the Service and is not liable for losses arising from technical failures, actions of third parties, or unforeseen circumstances.

The Administrator is not liable for losses arising from transactions between Users (Buyers and Sellers).

8. CONFIDENTIALITY

Transfer of personal information sharing of personal data with third parties is permitted only to the extent necessary to fulfill the order, or in cases provided by law.

9. DISPUTE RESOLUTION

All disputes and disagreements between the User and the Administrator shall be resolved through negotiations.

If agreement is not reached, the dispute shall be referred to a court of the Republic of Azerbaijan at the Administrator's place of registration.

10. CONTACT INFORMATION

Platform Administrator: Floume MMC

Address: Bakı şəh, Binəqədi rayonu , Eldar Babayev 30.24 m85

Email: [email protected]